Facebook Marketplace, Carousell get lowest anti-scam scores in new government e-commerce rating system

SINGAPORE: Facebook Marketplace and Carousell have been rated the lowest amongst six e-commerce platforms for his or her “critical” anti-scam measures, the Ministry of Home Affairs (MHA) mentioned on Saturday (May 14).

Facebook Marketplace and Carousell have been awarded one tick and two ticks respectively, whereas Shopee acquired three ticks. Amazon, Lazada and Qoo10 have been rated the complete 4 ticks.

The e-commerce market transaction security rankings, a government initiative that was launched on Saturday, serve to higher inform customers in regards to the platforms’ anti-scam measures and create a safer on-line atmosphere, Minister of State for Home Affairs Desmond Tan advised reporters.

“Essentially, it is a rating system to inform our consumers on what are the measures they have to look out for in transacting online, and when buying goods online,” he mentioned on Friday.

“And at the same time, we also give them the information about the existing e-commerce platforms, and what are the measures they have in place to secure the transactions online.”

Mr Tan chairs the Inter-Ministry Committee on Scams, which charges these platforms primarily based on 5 measures: Seller id verification, fraudulent vendor behaviour monitoring, safe fee options, upkeep of transaction data and person knowledge, in addition to reporting and dispute decision mechanisms.

Consumers can visit this microsite to see how the platforms carry out in every measure. Platforms with all of the crucial anti-scam measures in place will probably be awarded 4 ticks, MHA mentioned, including that the rankings will probably be reviewed yearly.

Facebook Marketplace, as an illustration, doesn’t provide safe fee options or vendor id verification, whereas Carousell makes these options optionally available.

The rankings system, first introduced throughout the police’s annual statistics briefing this 12 months, comes as S$5.8 million was misplaced to e-commerce scams in 2021.

The 2,707 e-commerce rip-off instances reported final 12 months made it the third-most prevalent kind of rip-off, behind phishing scams and job scams.

The rankings system was developed along with the six e-commerce platforms, and covers main platforms with a big native attain or a big variety of e-commerce scams reported, MHA mentioned.

It doesn’t cowl companies which have their very own e-commerce platforms, like Courts or IKEA, as these have been assessed to be much less vulnerable to scams.

Beyond the ticks, customers can confer with the microsite for normal advisories that elaborate on the 5 security options. These advisories will probably be refreshed yearly.

The microsite additionally has platform-specific advisories, accessible by clicking on the platforms’ logos, that present particulars on their security options and the variety of rip-off experiences linked to every platform. These will probably be up to date each six months to permit the platforms to publish extra frequent updates on their newest security options.


The rankings additionally classify the platforms on whether or not they’re business-to-consumer (B2C) or consumer-to-consumer (C2C).

B2C refers back to the promoting of services between a enterprise and customers. The sellers on B2C platforms are sometimes screened, and thus these transactions are typically extremely managed, the microsite mentioned.

C2C refers back to the shopping for and promoting of services between people, the place the vendor might not be a enterprise entity. Compared to B2C marketplaces, there are much more variables to think about and to safeguard towards, the microsite added.

The platforms that didn’t get the complete 4 ticks – Shopee, Carousell and Facebook Marketplace – have C2C components, the place comfort of transaction, particularly for second-hand merchandise, is likely to be prioritised.

A Carousell spokesperson mentioned the platform is a C2C market that enables shopping for and promoting between “regular people”.

“So, our goal is really to make transacting the second-hand marketplace as convenient and as trusted as any e-commerce platforms, so that second-hand can truly be the first choice for people,” mentioned its coverage and escalations supervisor Jessica Chen.

“But the reality is that there are a lot more variables to consider and to safeguard against when comparing a C2C marketplace to that of a B2C marketplace.”

Ms Chen mentioned Carousell invests “heavily” in know-how, workers, person schooling, and collaboration with authorities to create a “safe and conducive” atmosphere for getting and promoting.

Facebook’s guardian firm Meta mentioned the rankings are an “important effort” to teach customers.

“But we note that it applies a uniform rating to platforms that have differing features and therefore have different ways of protecting their users,” mentioned its head of public coverage for Singapore and ASEAN Clara Koh.

“We are committed to ensuring a positive and safe experience for those using Facebook Marketplace and will continue to collaborate with the Government and our community partners on public education initiatives.”


The nationwide customary for e-commerce transactions, known as TR 76, has additionally been revised to incorporate further anti-scam tips for e-retailers and e-commerce marketplaces, MHA mentioned. TR 76 just isn’t legally binding.

The further tips will provide higher safety for customers transacting on-line, the ministry mentioned, including that platforms which undertake these tips will typically get higher rankings.

“These best practices secure different areas of transactions, covering pre-, during- and post-purchase activities, customer support and merchant verification,” MHA mentioned.

“The intent is to better enable merchant authenticity, improve transaction security and aid enforcement against e-commerce scams.”

Singapore Retailers Association government director Rose Tong mentioned the revision and rankings system will give retailers “greater assurance” of their tie-ups with e-commerce platforms.

“It actually also resonates and commensurates with the branding of the various retailers on the marketplace,” she mentioned.

Facebook Marketplace, Carousell get lowest anti-scam scores in new government e-commerce rating system

Aqil Haziq Mahmud

Source : channelnewsasia.com

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